Shipping policy

Thank you for shopping with us! We are committed to processing and delivering your orders as quickly and reliably as possible.

Order Processing

  • Orders are typically processed within 1 business day.
  • Orders are typically not shipped on weekends or holidays.
  • During sales, holidays, or periods of high order volume, processing may take additional time.
  • You will receive a confirmation email or notification once your order has been shipped.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, or other circumstances outside our control.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive tracking information when available. You can use the tracking number to follow your package's progress.

Please allow up to 24–48 hours for tracking information to become active after shipment.

Incorrect or Incomplete Addresses

Please make sure your shipping address is accurate and complete before placing your order.

If you provide an incorrect or incomplete address, we may be unable to change it after the order has shipped. Additional shipping charges may apply if a package is returned to us and needs to be reshipped.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but you have not received it, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

International Shipping

If international shipping is available, customers are responsible for any customs duties, taxes, or other fees imposed by their destination country unless otherwise stated.

International delivery times may vary due to customs processing.

Contact Us

If you have questions about your order or shipping, please contact us at RetroHairNYC@gmail.com.

We appreciate your business and thank you for choosing our shop!