Refund policy

Thank you for shopping with RetroHairNYC. We want to ensure that you have a satisfying shopping experience with us. If for any reason you are not completely satisfied with your purchase, we offer a 7-day return policy. Please read the following guidelines carefully:

Eligibility:

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• The return period is valid for 7 days from the date of delivery.
• Some products may have additional eligibility criteria for returns. Please refer to the product description for specific details.

 Return Process:

• To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us via email at RetroHairNYC@gmail.com.
• Please ensure that the item is securely packaged for return shipment to prevent any damage during transit.

 Refunds:

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If the return is approved, a refund will be processed to the original payment method used for the purchase.
• Please note that the original shipping charges are non-refundable, and any return shipping costs will be the responsibility of the customer.

 Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item following our return process and place a new order for the desired item.

Please note that any item returned to us without prior communication or after the 7-day return period may not be accepted, and we reserve the right to refuse such returns.

If you have any further questions or need assistance with your return, please don't hesitate to contact our customer service team at RetroHairNYC@gmail.com.

Thank you for your understanding and cooperation.

RetroHairNYC